Frequently Asked Questions
Everything you need to know about cultivating your perfect outdoor space.
What are your standard shipping times for garden tools and supplies?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, though larger items like garden furniture or bulk soil may require additional transit time.
Do you offer a warranty on Henderson power tools?
Yes, all Henderson branded power tools come with a 2-year limited warranty covering manufacturing defects. Third-party brands are covered by their respective manufacturer warranties.
What is your return policy for live plants?
We offer a 48-hour freshness guarantee on all live plants. If your plant arrives damaged or unhealthy, please contact us with a photo within 48 hours for a replacement or refund.
Are your fertilizers and pest control products pet-friendly?
We carry a wide range of organic and pet-safe products. Please check the 'Eco-Friendly' section of our shop or look for the pet-safe icon on individual product descriptions.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
Do you offer bulk discounts for professional landscapers?
Yes, we offer a Pro-Rewards program for industry professionals. Please contact our support team with your business credentials to apply for bulk pricing and tax-exempt status.